Frequently Asked Questions, Answered

Reservations

Our friendly, on-site reservationists are available by phone Monday – Friday 8 am – 6 pm and Saturday-Sunday 8 am – 4 pm by calling 800.223.5865

You must be at least 21 years old.

Up to one year in advance.

No resort fee when you book direct through our website tween-waters.com or by phone at 800-223-5865 

No, we do not charge resort guests that have a reservation for parking. 

Read all the incredible savings you receive when you book direct, like a $250-value Island Rewards Coupon Book when you stay two-nights or more! https://tween-waters.com/book-direct/ 

Yes, for information regarding our ADA-compliant accommodations, please visit https://tween-waters.com/accessibility-document/ or call 800-223-5865 

Yes, please visit https://tween-waters.com/special-savings/ to see our latest offers. 

Yes, with an additional pet fee of $35 per pet per night. There are a few breed restrictions. Learn more about our pet policy here: https://tween-waters.com/accommodations#pets

Arrival

Were 37 miles from the airport, which is approximately 1-hour. Google Maps directions are here: https://goo.gl/maps/shbEjDniLrYdUgbi6 

No, we do not offer airport transportation.

No, we do not offer travel insurance. 

Check-in is at 4pm. Check-out is at 11 am. 

Please contact the Front Desk by dialing #0 from your in-room phone or 239-472-5161 Ext#0 

On-Property

Day passes are available based on occupancy of the resort. We recommend calling 239-472-5161 around 8 AM the day–of for availability. Day passes are $60 per car, with a maximum carload of 5 people. Passes are valid for one day, from morning until dusk.

Yes, at designated smoking areas that can be found around the resort.

Dining

Our top-rated restaurants and menus can be found here: https://tween-waters.com/dining/ 

Through our websites or by calling 239-472-5161 

Old Captiva House: https://oldcaptivahouse.com/ 

Crow’s Nest Bar & Grille: http://crowsnest-captiva.com/ 

Yes, we can accommodate food restrictions and limitations. Please let your server know before ordering. 

Yes! Call day-of to place your order for breakfast, lunch or dinner at Old Captiva House, Crow’s Nest Bar & Grille or Oasis Pool Bar and pick-up at the time the order is ready! To see all of your dining options and hours of operation, visit this link for more information: https://tween-waters.com/dining/ 

Cancellation Policy

Prior to 14 days of arrival in a guest room, studio or one-bedroom suite, cancellations are subject to a $35 cancellation fee.
Within 14 days of arrival, cancellations and date changes are non-refundable and will result in a charge of 1 (one) night plus tax.

Prior to 30 days of arrival in any cottage, or 2 & 3 bedroom suite, cancellations are subject to a $35 cancellation fee.
Within 30 days of arrival, guests that opted out of Deposit Protection that cancel or change dates of stay will forfeit collected deposits.