Frequently Asked Questions, Answered

Reservations

Our friendly, on-site reservationists are available by phone Monday – Friday 8 am – 5 pm and Saturday 8 am – 3 pm by calling 800.223.5865
 

You must be at least 21 years old.

Up to one year in advance.

No resort fee when you book direct through our website tween-waters.com or by phone at 800-223-5865 

Please visit sanibelcaptivabeachresorts.com/covid-19-information 

No, we do not charge resort guests that have a reservation for parking. 

Read all the incredible savings you receive when you book direct, like a $250-value Island Rewards Coupon Book when you stay two-nights or more! https://tween-waters.com/book-direct/ 

Yes, for information regarding our ADA-compliant accommodations, please visit https://tween-waters.com/accessibility-document/ or call 800-223-5865 

Yes, please visit https://tween-waters.com/special-savings/ to see our latest offers. 

Yes, with an additional pet fee of $35 per pet per night. There are a few breed restrictions. Learn more about our pet policy here: https://tween-waters.com/accommodations#pets

Arrival

We’re 37 miles from the airport, which is approximately 1-hour. Google Maps directions are here: https://goo.gl/maps/shbEjDniLrYdUgbi6 

No, we do not offer airport transportation.

No, we do not offer travel insurance. 

Check-in is at 4pm. Check-out is at 11 am. 

Please contact the Front Desk by dialing #0 from your in-room phone or 239-472-5161 Ext#0 

On-Property

Day passes are available based on occupancy of the resort. We recommend calling 239-472-5161 around 8 AM the day–of for availability. Day passes are $60 per car, with a maximum carload of 5 people. Passes are valid for one day, from morning until dusk.

Yes, at designated smoking areas that can be found around the resort.

Due to staff shortages related to the COVID- 19 pandemic, we are temporarily suspending daily housekeeping service. Should you need any supplies or additional linens, please touch “0” for direct room delivery.

Our complimentary housekeeping service is available for extended stays, every third day. If you prefer no housekeeping service, please alert the Guest Services by touching “0.” Thank you for your understanding.

We look forward to exceeding your expectations for service, satisfaction and wonderful times.

Dining

Our top-rated restaurants and menus can be found here: https://tween-waters.com/dining/ 

Through our websites or by calling 239-472-5161 

Old Captiva House: https://oldcaptivahouse.com/ 

Crow’s Nest Bar & Grille: http://crowsnest-captiva.com/ 

Yes, we can accommodate food restrictions and limitations. Please let your server know before ordering. 

Yes! Call day-of to place your order for breakfast, lunch or dinner at Old Captiva House, Crow’s Nest Bar & Grille or Oasis Pool Bar and pick-up at the time the order is ready! To see all of your dining options and hours of operation, visit this link for more information: https://tween-waters.com/dining/ 

Cancellation Policy

Prior to 14 days of arrival in a guest room, studio or one-bedroom suite, cancellations are subject to a $35 cancellation fee.
Within 14 days of arrival, cancellations and date changes are non-refundable and will result in a charge of 1 (one) night plus tax.

Prior to 30 days of arrival in any cottage, or 2 & 3 bedroom suite, cancellations are subject to a $35 cancellation fee.
Within 30 days of arrival, guests that opted out of Deposit Protection that cancel or change dates of stay will forfeit collected deposits.