Frequently Asked Questions, Answered


Our friendly, on-site reservationists are available by phone Monday – Friday 8 am – 6 pm, Saturday – Sunday 8 am – 4 pm by calling 800.223.5865

Up to one year in advance.

No resort fee when you book direct through our website or by phone at 800-223-5865 

No, we do not charge resort guests that have a reservation for parking. 

Read all the incredible savings you receive when you book direct, like a $250-value Island Rewards Coupon Book when you stay two-nights or more! 

Yes, for information regarding our ADA-compliant accommodations, please visit or call 800-223-5865 

Yes, please visit to see our latest offers. 

Yes, with an additional pet fee of $35 per pet per night. There are a few breed restrictions. Learn more about our pet policy here:


Were 37 miles from the airport, which is approximately 1-hour. Google Maps directions are here: 

No, we do not offer airport transportation.

No, we do not offer travel insurance. 

Check-in is at 4pm. Check-out is at 11 am. 

Please contact the Front Desk by dialing #0 from your in-room phone or 239-472-5161 Ext#0 


Day Passes sold are based on resort capacity and availability. We recommend calling 239-472-5161 starting at 8 am the day of for availability. Day passes are $60 per car with up to 5 people in the car. They are non-refundable, and valid for one day, morning until dusk.

Yes, at designated smoking areas that can be found around the resort.


Our top-rated restaurants and menus can be found here: 

Through our websites or by calling 239-472-5161 

Old Captiva House: 

Crow’s Nest Bar & Grille: 

Yes, we can accommodate food restrictions and limitations. Please let your server know before ordering. 

Yes! Call day-of to place your order for breakfast, lunch or dinner at Old Captiva House, Crow’s Nest Bar & Grille or Oasis Pool Bar and pick-up at the time the order is ready! To see all of your dining options and hours of operation, visit this link for more information: