Frequently Asked Questions, Answered
Up to one year in advance.
No resort fee when you book direct through our website tween-waters.com or by phone at 800-223-5865
No, we do not charge resort guests that have a reservation for parking.
Read all the incredible savings you receive when you book direct, like a $250-value Island Rewards Coupon Book when you stay two-nights or more! https://tween-waters.com/book-direct/
Yes, for information regarding our ADA-compliant accommodations, please visit https://tween-waters.com/accessibility-document/ or call 800-223-5865
Yes, please visit https://tween-waters.com/special-savings/ to see our latest offers.
We’re 37 miles from the airport, which is approximately 1-hour. Google Maps directions are here: https://goo.gl/maps/shbEjDniLrYdUgbi6
No, we do not offer airport transportation.
No, we do not offer travel insurance.
Check-in is at 4pm. Check-out is at 11 am.
Please contact the Front Desk by dialing #0 from your in-room phone or 239-472-5161 Ext#0
Based on resort capacity and availability. We recommend calling 239-472-5161 around 7:15 am the day–of for availability. Day passes are $50 per car and non-refundable. Valid for one day, from morning until dusk. Should you decide to stay the night, $50 will be deducted from your reservation.
Yes, at designated smoking areas that can be found around the resort.
Our top-rated restaurants and menus can be found here: https://tween-waters.com/dining/
Yes, we can accommodate food restrictions and limitations. Please let your server know before ordering.
Yes! Call day-of to place your order for breakfast, lunch or dinner at Old Captiva House, Crow’s Nest Bar & Grille or Oasis Pool Bar and pick-up at the time the order is ready! To see all of your dining options and hours of operation, visit this link for more information: https://tween-waters.com/dining/